Tuckerman Brewing has been a staple of the Mt. Washington Valley since 1998. Our beer can be found all over New England, but the heart of our company is our brewery, tasting room & beer garden in Conway NH. We have a 3400 square foot tasting room and an outdoor beer garden with a 500 person capacity. We’re most widely known for our classic Tuckerman Pale Ale, but we’ve expanded to over 16 different types of beer with a 9000 barrel capacity.
Conway is a hub to countless ski destinations, hiking trails, mountain biking, fishing, kayaking and many other forms of outdoor recreation. The Mount Washington Valley is more than just where we make beer, it’s our home too. We value sustainable practices to help preserve what makes this place so special, and we prioritize giving to charities that support the local community.
Role Summary
The Hospitality Manager is the front of house leader at Tuckerman Brewing, overseeing tasting room and kitchen management. The Hospitality Manager is responsible for bringing the brewery's vision and values to life through exceptional hospitality and strong team leadership. The ideal candidate for this position is a hands-on leader who enjoys working with others, has strong team management skills, cares deeply about guest experience, and understands the importance of meaningful connections with the local community. This role oversees daily operations of the tasting room & kitchen, planning public & private events, and leading, coaching, managing and inspiring the staff.
Key Responsibilities
-Lead the day to day operations of the tasting room, ensuring guests receive a high level of hospitality.
-Maintain high standards for draft quality and cleanliness across the tasting room, beer garden & kitchen.
-Recruit, train, mentor & develop tasting room staff to build a knowledgeable, engaged and high performing hospitality team.
-Make & maintain employee schedules in the kitchen & tasting room.
-Help foster an environment where staff feel supported and excited to grow with the company. Foster a workplace culture that connects employees to Tuckerman’s mission & values.
-Plan and manage tasting room events like special concerts, large events, holiday parties and private functions.
-Help build & manage interactive digital platforms that track sales, trainings, SOPs, etc.
-Review operational data & financial reports with owners to identify trends, opportunities and areas for improvement based on metrics including labor, scheduling, inventory and costs.
-Ensure compliance with NH alcohol regulations, as well as all state & federal health, safety & employment regulations.
-Maintain a safe, professional and welcoming workplace environment.
-Represent Tuckerman Brewing with professionalism and maintain a strong connection to our local community.
-This role is a combination of administrative responsibilities, team leadership and an active presence in the tasting room.
Qualifications
Required:
3 + years of experience in hospitality management.
-Strong communication & problem solving skills
-Experience leading teams and managing labor
-Familiarity with NH alcohol regulations & hospitality compliance
Preferred:
-Passion for craft beer, local business & creating memorable guest experiences.
-Experience with POS, scheduling & inventory systems including Square, Sling, Google Docs & Google Sheets.
Schedule:
-Requires flexibility including evenings & weekends, holidays and peak seasons.
Physical Requirements:
-Standing & walking for long periods of time.
-Ability to safely carry and/or push 25+ pounds without assistance.
-Ability to safely carry and/or push 100+ pounds with team or machine assistance.
Compensation & Benefits:
-Salary Range: $100,000-$120,000 based on experience
-Health insurance
-401k with company match
-PTO
-Paid family medical leave
-Short term & long term disability
-Gym membership