About Atmosphere:
Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.
We are the first and only company to think about both the business owner and their customers when creating TV content. With 60,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.
About the Role:
We’re seeking a highly motivated and results-driven Key Account Manager to join our dynamic team in Chicago. In this role, you will be responsible for signing up new bars, restaurants, and other businesses to Atmosphere's streaming service while ensuring that existing customers are fully utilizing and satisfied with their accounts. Your success will be measured by both new customer acquisition and retention efforts.
Key Responsibilities:
- Identify, engage, and secure strategic new bars, restaurants, and other venues to join Atmosphere TV's growing network of partners using a highly curated list of valuable targets.
- Develop and maintain strong relationships with business owners, managers, and decision-makers to promote Atmosphere TV as a must-have service for their venue. Turn targeted prospects into advocates & superfans of Atmosphere TV incentivizing them to collaborate with us on campaign executions, sampling, & deep integration into their concept.
- Work closely with high-value existing customers to ensure they are actively using the service and optimizing it to meet their needs, offering technical support, and identifying opportunities for additional value.
- Stay on top of local market trends, competitors, and emerging opportunities within the hospitality and entertainment industries.
- Achieve monthly and quarterly goals for new customer sign-ups, account retention, and revenue growth.
- Provide onboarding assistance, training, and ongoing support to customers to ensure a seamless Atmosphere TV experience.
- Partner with marketing, product, and customer support teams to deliver the best possible experience for customers and identify new features or improvements based on client feedback.
- Track and report sales activity, pipeline development, and customer engagement metrics using the company’s CRM and other tools.